Refund policy

Exchange Policy – Khaddar World Kamalia

At Khaddar World Kamalia, your satisfaction is our priority. We offer a smooth and transparent exchange process to ensure you always receive the quality and product you expect.

Eligibility for Exchange

Customers may request an exchange if:

  • The product received is different from what was ordered

  • The fabric has a manufacturing defect

  • The product is damaged or stained at the time of delivery

  • The size, color, or article is incorrectly delivered

To stay eligible:

  • Exchange must be requested within 3 days of receiving the parcel

  • Product must be unused, unstitched, and in its original condition

  • Tags, labels, and original packaging must be intact

Non-Exchangeable Items

We do not offer exchanges for:

  • Products that have been used, washed, or stitched

  • Items with perfume, stains, or alterations

  • Items purchased on Mega Sale, Flash Sale, or Clearance (unless defective)

  • Minor color differences due to lighting or screen display

  • Fabric cut or altered by the customer

Process for Exchange

  1. Contact us within 3 days via WhatsApp: +92 319 6451258

  2. Share your order number and parcel images/video as proof

  3. Our support team will review your request and approve the exchange if eligible

  4. You will send the product back using any courier service

  5. After inspection, we will send the replacement item

Exchange Shipping Charges

  • If the product was incorrect or defective →
    We will bear the return shipping cost.

  • If the customer wants to exchange for personal reasons
    (change of mind, color preference, etc.) →
    Customer will bear the return shipping charges.

Open Parcel Confirmation

Because we allow Open Parcel, customers can check their product at delivery.

If you notice any issue at first glance, you may refuse the parcel immediately without charges.

Time Required for Exchange

  • Standard exchange processing time: 5–7 working days

  • Delivery time may vary based on your city and courier availability

Need Help?

Our support team is always ready to assist you:


Refund Policy

As we operate on a Cash on Delivery (COD) model, refunds are not available.
Refunds are issued only if the product has a manufacturing defect or is damaged, torn, or stained at the time of delivery. In such cases, the item will either be replaced or refunded as per the verified claim.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return,


Need Help?

We are available to support you every day: